Searching

Order placed successfully!
Credit Card payment canceled by your order!

You have received the payment link in your email, if you wish to pay for the order in the future
Credit card payment error

You have received the payment link in your email, if you wish to pay for the order in the future
Let's clear up your doubts

FAQ's

PRODUCT INFORMATION

Yes, Sörna mattresses are suitable for those who suffer from muscle pain or back pain.

Our foams adapt to the contours of your body according to your warmth, to ensure comfortable sleep in any position.

Both Sörna Smart Energy Basic and Sörna Smart Energy Premium mattresses rely on the properties of the CELLIANT® formula to transform your body heat into infrared energy and help you recover more quickly from aches and pains and maintain dry, deep and comfortable sleep for longer.

The biggest difference between mattresses is in their foam layers.

While the Sörna Smart Energy Basic mattress combines three foam layers, the Sörna Smart Energy Premium mattress has four layers of certified high-quality foam, each with a specific function to make your sleep as restful as possible.

Our mattresses should never be turned upside down, since the layers of the mattress work in a top-down sequence, so you can take advantage of the unique qualities of the foams you have chosen. However, for best maintenance you should rotate the head- to footrest area (and vice versa) every 3 months.

- Wash at a maximum temperature of 30ºC / 90ºF
- Do not tumble dry
- Do not bleach 
- Do not iron

Our foams have been chosen so that air can circulate, which means they are always clean. So don't try to wash them. However, if they do come into contact with liquid substances, you should clean them with perchloroethylene. Use powder soap. And wipe them with a wet cloth in a delicate way.

QUALITY INFORMATION

The delivery time of your mattress may vary depending on the volume of orders. Check the "Delivery Time" section on each product page for estimated delivery time. Please note that your order will be shipped when full payment is received. The time it takes to receive payment for your product varies depending on the payment method.

The shipping and return of our products are free in Continental Portugal.
 

If you order more than one product in the same order, you may receive them separately depending on available stock. If this is the case, we will inform you via email.

To cancel your order, change the address or product of your order, please contact us through our contact form and indicate your order number.

We ship all our orders by GLS carrier.

Once you finalize your order, you will receive detailed shipping information in your email. You can track the status of your order via the link you received.

If you don't like your mattress, you can return it within 100 days. If it is a pillow, you will have 30 days to do so. For a refund, please contact us through our contact form and indicate your order number.

Any doubts?

Rest assured, they'll be answered.

whatsapp logo